Welcome to Gulmohar Decor. By placing an order with Gulmohar Decor, you agree to the terms outlined in this Shipping Policy. Please read this document carefully before completing your purchase.
Order Processing Time
Most of our products are custom-made, made-to-order, handcrafted, or specially prepared after successful order confirmation.
Estimated Processing Time by Product Category
| Product Category | Estimated Processing Time |
|---|---|
| Wallpaper & Wall Murals | 2 Business Days |
| Canvas Prints | 2 Business Days |
| Curtains | 5 Business Days |
| Blinds & Shades | 5 Business Days |
| Swings | 10–20 Business Days |
Business working days exclude:
- Sundays
- National holidays
- Public holidays
- Courier non-operational days
Please Note
Processing timelines are estimates only and may vary during peak seasons, promotional sales, festival periods, international logistics disruptions, and high-volume order periods. Processing time and shipping transit time are separate estimates.
Worldwide Shipping & Delivery Timeline
We currently ship internationally to multiple countries and regions including:
- India
- United States
- Canada
- United Kingdom
- European Union
- Australia
- Other eligible international destinations
Delivery timelines are estimates only and are not guaranteed delivery commitments. Actual delivery timing may vary due to:
- Customs inspections
- International courier delays
- Weather conditions
- Airline cargo availability
- Remote delivery locations
- Government restrictions
- Local courier operations
- Force majeure events
Shipping Partners
Orders may be shipped using trusted domestic and international logistics providers including:
Shipping carrier selection may vary depending on destination country, package size, product dimensions, delivery service availability, and operational requirements.
Shipping Charges
Shipping charges are calculated based on:
- Product dimensions
- Package weight
- Volumetric weight
- Shipping destination
- Shipping method selected
Applicable shipping charges, if any, will be displayed during checkout before payment confirmation.
Gulmohar Decor reserves the right to modify shipping charges without prior notice, apply remote-area delivery surcharges, and split shipments where operationally necessary.
Customs Duties, VAT, GST & Import Taxes
For international orders, customers are solely responsible for:
- Customs duties
- Import taxes
- VAT
- GST
- Brokerage fees
- Customs clearance charges
- Other local government-imposed fees
These charges are determined by the destination country and are outside our control.
Refused Customs Charges
If customs duties or import charges are refused by the customer, the shipment may be returned, abandoned, or destroyed by customs authorities. Original shipping charges remain non-refundable. Return shipping or customs-related charges may be deducted from eligible refunds where applicable.
Tracking Information
Tracking details are generally shared after successful shipment dispatch. Please allow courier systems adequate time to update shipment tracking information.
Some shipping methods or remote-area deliveries may have limited tracking visibility depending on the destination country and courier service.
Incorrect Shipping Address & Failed Deliveries
Customers are responsible for providing accurate shipping address, postal/ZIP code, contact number, and all delivery details.
If a shipment is returned due to incorrect address, failed delivery attempts, refused delivery, or unclaimed package, the customer may be responsible for:
- Re-shipping charges
- Return shipping fees
- Customs return charges
- Storage or handling fees
Gulmohar Decor is not responsible for losses caused by incorrect customer-provided delivery information.
Damaged or Lost Shipments
48-Hour Claim Window
If an order arrives damaged, customers must notify us within 48 hours of delivery.
To process shipping-related claims, customers may be required to provide:
- Clear photographs of the product
- Outer packaging images
- Shipping label photographs
- Order details
Claims may be subject to internal review, courier investigation, and shipping carrier verification. We reserve the right to deny unsupported or fraudulent claims.
A shipment may only be considered lost after courier investigation completion, reasonable transit delay assessment, and carrier confirmation where applicable.
Delivery Delays & Force Majeure
Delivery timelines are estimates only. Gulmohar Decor shall not be held liable for delays caused by circumstances beyond reasonable control including:
- Customs delays
- Airline cargo delays
- Natural disasters
- Severe weather conditions
- Government restrictions
- Transportation disruptions
- Strikes
- Pandemic-related delays
- War or political events
- International logistics interruptions
- Force majeure events
Partial Shipments
Orders containing multiple products may occasionally be shipped separately depending on:
- Product availability
- Warehouse operations
- Package size limitations
- Manufacturing schedules
Customers may receive multiple shipments and tracking numbers for a single order. This is normal and does not indicate an issue with your order.
Fraud Prevention & Order Verification
For security and fraud prevention purposes, Gulmohar Decor reserves the right to:
- Verify payment details
- Request additional customer verification
- Delay shipment for security review
- Cancel suspicious or high-risk orders
Orders flagged by fraud prevention systems or payment processors may be delayed or cancelled for security reasons.
Custom-Made Product Notice
Certain products sold through Gulmohar Decor may be made-to-order, customized, or printed specifically per customer request. Customers are advised to carefully review the following before completing their purchase:
- Product specifications
- Measurements
- Design selections
- Shipping details
For return, cancellation, or exchange eligibility, customers should review our separate Return & Refund Policy.
Local Consumer Law Compliance
Nothing in this Shipping Policy limits rights available under applicable consumer protection laws including:
- Indian Consumer Protection Laws
- UK Consumer Rights Laws
- EU Consumer Regulations
- Australian Consumer Law (ACL)
- Canadian Consumer Protection Laws
- Applicable U.S. State Consumer Laws
Where mandatory local consumer rights apply, those rights remain unaffected.
Limitation of Liability
To the maximum extent permitted by law:
- Gulmohar Decor shall not be liable for indirect, incidental, or consequential damages arising from shipping delays, delivery interruptions, customs holds, or courier-related issues.
- Our maximum liability relating to shipping claims shall not exceed the purchase value of the affected product.
Policy Updates
Gulmohar Decor reserves the right to modify or update this Shipping Policy at any time without prior notice. The latest version will always be available on our website.
Contact Us
For shipping-related questions or assistance, customers may contact us through:
Gulmohar Decor
Visit our Contact Page for support