Return & Refund Policy
Gulmohar Decor is committed to providing premium quality wallpapers, customized wall murals, canvas prints, curtains, decorative swings, and luxury home décor products. Since many of our products are made-to-order, customized, handcrafted, or printed specifically for each customer, our return and refund policies vary depending on the product category. Please read the complete policy carefully before placing an order.
Wallpaper & Wall Murals Return Policy
All wallpapers, peel and stick wallpapers, removable wallpapers, textured wallpapers, custom-size wall murals, and personalized mural designs sold by Gulmohar Decor are printed specifically for each customer order. Because these products are manufactured on demand, they are considered custom-made products and are generally non-returnable and non-refundable once production begins.
Why Wallpaper Orders Are Usually Non-Returnable
Wallpaper products are customized based on customer-selected dimensions, materials, finishes, textures, and printing specifications. Once production starts, the wallpaper cannot be reused or resold for another customer order.
Eligible Cases for Replacement or Refund
- Wallpaper panels arrive physically damaged during shipping
- Incorrect wallpaper material sent by our team
- Printing defects or visible manufacturing faults
- Wrong wallpaper design shipped
- Missing wallpaper panels from the package
- Incorrect dimensions printed due to our production error
Situations Not Eligible for Refund
- Incorrect wall measurements submitted by customers
- Change of mind after production begins
- Wallpaper installed before inspection
- Damage caused during installation
- Improper wall preparation or moisture issues
- Color appearance differences due to mobile or monitor screens
- Texture expectations differing from customer assumptions
- Minor trimming or alignment variation within industry standards
Important Wallpaper Inspection Requirement
Customers must inspect all wallpaper panels carefully before installation. Installation of wallpaper confirms product acceptance. Gulmohar Decor cannot provide replacements or refunds after wallpaper installation except in proven manufacturing defect cases approved by our quality team.
Wallpaper Return Request Process
- Contact support within 7 days of delivery
- Provide clear product photographs
- Share complete order details
- Do not install defective wallpaper before approval
- Our team will inspect the claim before final approval
Frequently Asked Questions
Can I return custom wallpaper if my room measurements were wrong?
Since wallpapers are printed according to measurements provided by customers, incorrect customer measurements are not eligible for refunds or replacements.
What if my wallpaper color looks slightly different from my screen?
Digital screens display colors differently depending on brightness, monitor settings, and device calibration. Minor color variations are considered normal in the printing industry.
Can I cancel my wallpaper order after placing it?
Orders may only be cancelled before production begins. Once printing starts, cancellation may not be possible.
Canvas Print Return & Refund Policy
Gulmohar Decor canvas prints are handcrafted and professionally stretched using premium materials. Many canvas products are personalized, made-to-order, or custom printed based on customer preferences.
Eligible Refund or Replacement Situations
- Canvas arrived damaged during delivery
- Broken wooden frame received
- Visible printing defects
- Incorrect artwork delivered
- Severe manufacturing defects affecting usability
Non-Refundable Conditions
- Customized or personalized canvas orders
- Minor color variations caused by display screens
- Texture or finish expectations differing from customer assumptions
- Damage after delivery handling by customer
- Products damaged due to improper hanging or storage
Canvas Inspection Policy
Customers should inspect canvas prints immediately after delivery. Any damage claim submitted after installation or hanging may not qualify for replacement approval.
Frequently Asked Questions
Can I return personalized canvas wall art?
Personalized canvas products are custom-made and generally non-returnable unless damaged or defective.
What happens if my canvas frame arrives broken?
Please contact our support team within 7 days with clear photographs for replacement review.
Curtains Return & Exchange Policy
Gulmohar Decor curtains are manufactured using selected fabrics, stitching styles, and customized sizing options. Since many curtain orders are made according to customer specifications, returns may be limited.
Eligible Refund Cases
- Wrong curtain size manufactured by our team
- Defective stitching or damaged fabric
- Incorrect curtain design delivered
- Transit damage affecting usability
Non-Refundable Situations
- Incorrect measurements submitted by customer
- Color differences due to lighting conditions
- Fabric texture expectations differing from assumptions
- Used, washed, altered, or installed curtains
- Customized stitching requests approved before production
Curtain Care Responsibility
Customers are responsible for following proper curtain care and washing instructions. Damage caused due to improper washing, ironing, shrinking, or fabric handling is not eligible for replacement or refund.
Frequently Asked Questions
Can I exchange curtains if the fabric color looks different in my room?
Lighting conditions and display settings may create slight differences in appearance, which are considered normal.
Can customized curtains be returned?
Customized curtain orders are generally non-returnable unless a manufacturing defect is confirmed.
Swings & Furniture Return Policy
Decorative swings, wooden furniture, handcrafted home décor pieces, and customized furniture items require specialized packaging and shipping processes. Because many furniture products are handcrafted or customized, return eligibility depends on the condition and approval status.
Eligible Return Situations
- Major physical damage during shipping
- Structural manufacturing defects
- Incorrect product delivered
- Missing hardware or essential assembly parts
Situations Not Eligible for Return
- Minor wood grain, texture, or finish variation
- Natural handcrafted appearance differences
- Customer damage after delivery
- Improper installation or overloading
- Normal wear and tear
- Customized furniture specifications approved before production
Important Delivery & Installation Policy
Customers should inspect furniture products carefully before assembly or installation. Products assembled or installed without inspection may not qualify for replacement approval.
Frequently Asked Questions
Can I return a swing after installation?
Installed products may not qualify for return unless a verified manufacturing defect is confirmed.
Are handcrafted wood texture differences considered defects?
Natural wood grains, texture variations, and handcrafted detailing are considered normal characteristics.
General Return, Refund & Cancellation Policies
Order Cancellation Policy
Orders may be cancelled only before manufacturing, printing, stitching, or customization begins. Once production starts, cancellation requests may not be accepted.
Refund Processing Timeline
Approved refunds are generally processed within 5–10 business days. Actual processing time may vary depending on the payment provider and banking institution.
Shipping Damage Reporting Timeline
All shipping damage claims must be reported within 7 days of delivery with clear photographs of the product and packaging.
Refused Deliveries
Customers refusing delivery without approved authorization may not qualify for full refunds. Shipping, handling, customization, and restocking charges may be deducted where applicable.
Force Majeure Conditions
Gulmohar Decor shall not be held responsible for delays, damages, or delivery interruptions caused by courier issues, natural disasters, customs delays, weather conditions, strikes, or circumstances beyond reasonable control.
Limitation of Liability
Gulmohar Decor shall not be responsible for indirect damages, labor costs, installation expenses, contractor charges, or third-party service losses related to product installation or removal.
Need Help?
Customers can contact our support team for any return, refund, replacement, cancellation, or delivery concern by sharing their order details and issue description.
Gulmohar Decor Customer Support
We believe in transparent customer support policies designed to protect both customers and customized production processes. Please review all product details carefully before placing an order.